Live Chat With The Team

06/08/2018

If you’ve been a regular reader of our blog and newsletter, or if you’ve traveled with us before, you know that the ideal way for us to start crafting your next Latin America adventure is for you to give our team of travel experts a call to chat about it.
 
But it’s 2018! For many of us, our first instinct is to avoid the phone at all cost these days! We get it. That’s why we have our Live Chat on the website. You’ll find it popping up in the bottom right hand corner of your browser.

                                                                                              
While nothing can replace the value of talking to our travel experts, the Live Chat is a great, easy-to-use intermediate that you can use for quick questions as you navigate the website and learn more about what the Southern Explorations experience is all about.
 
When you’re first exploring a trip or destination and you don’t feel like you’re quite ready to get on the phone with the team (we promise we won’t hard sell you on anything, but we understand you’re wary!), the Live Chat is a great way to get some of your earliest questions answered and help to speed up your own trip research process.
 
Here’s a few tips from the team on the most effective ways to use the Live Chat:
 
  • Use the Live Chat as you move through the website! It’s an ideal way to have an effective back-and-forth with the team. Let the experts help guide you to whatever it is you’re looking for
 
  • To get the most out of the Live Chat feature, think of it like a back-and-forth text conversation, rather than an email that you just pour all your information into at once
 
  • We’re real people! You will not be chatting with AI or even someone at some unknown chat center. The Live Chat gets you talking with the same folks you’ll be chatting with on the phone
 
The Live Chat is just one of a number of ways we communicate with travelers. For example, at the other end of the Southern Explorations booking process we provide you with an easy-to-use chat feature in our online trip portal that you can use to chat directly with your personal travel expert. We really love this convenient feature because it keeps a record of all your questions and our answers in a streamlined format outside of your inbox, which can get cluttered easily.
 
We use these solutions to help you get what you need in the most efficient and effective way possible! Chat or call, it’s up to you, we’re here to help get you all the information you need to create your next adventure. Why not give the Live Chat a try today? Simply throw a “What’s up?” our way and meet the team!