A Look Behind the Curtain

At Southern Explorations, we like to pull back the curtain every once and awhile to show you how we operate. As we take a look at reviews for some Trips of a Lifetime we also wanted to provide you with a look at the survey we send to guests after they’ve experienced South America and Central America on our trips. (We LOVE hearing your feedback on your travel experience!)
 
The following example was from an Inca Trail Express trip earlier this year. Here’s how we break it down:
 
Trip: Inca Trail Express 
Passenger: XXXXX
Survey: Southern Explorations Survey 
Received date: 08:26 AM - May 28, 2018 

B. Accommodations (overall impression)
A. Guide(s)
Cleanliness	Excellent
Comfort	Excellent
Service	Excellent
Atmosphere	Excellent
Were the accommodations what you expected them to be?	Yes
Comments:	All hotels and camping accommodations were excellent
Attitude	Excellent
Organized	Excellent
Clear Communicator	Excellent
Attentive to group and individual needs	Excellent
Comments	Darwin was fantastic! He was knowledgeable and taught us much about the Incas, their engineering, the culture, foliage, Peru and much more. He was always helpful and accommodating along with a terrific sense of humor. We all feel that we made a new friend.

 

D. Guided Tours
C. Meals (included)
Were excursions well organized?	Yes
Adequacy of time at each location?	Yes
Level of interest of the excursions?	High
Comments:
How were the meals?	Excellent
Was there enough food?	Yes
Comments:	Wow! I was expecting to lose weight due to four days of strenuous hiking. Instead, I suspect I gained weight. The food was amazing

 

F. Overall impression of the trip
E. Ground Operations
Did your itinerary meet your expectations?	Excellent
Do you feel that you received good value for your money?	Excellent
Would you recommend the trip to your friends?	Yes
Would you travel with Southern Explorations again?	Yes
If no, please specify why:
Cleanliness/comfort of your arrival hotel.	Great
Was the local representative informative and friendly?	Yes
Efficiency of airport transfers?	Excellent
Comments	Guides were always there to meet us and take good care of us

 

H. If you have additional comments for our website’s testimonial page, please let us know here. Thank you!
G. Pre-Departure Information
	This trip went beyond our expectations! Southern Explorations did a fantastic job organizing and taking good care of us. This was a trip of a lifetime and Southern Explorations certainly made it special. I should also mention that we were supposed to take this trip eight months earlier, but had to postpone due to personal injury. Southern Explorations was very accommodating, with short notification, in rescheduling. I can’t thank them enough.
Accurate	Excellent
Informative	Excellent
Needs Improvement	No
Overall Quality of Trip Consultation and Materials	Excellent
Did you find the online trip portal useful?	Yes
Comments
Did you download the SE App?	Yes
What did you like about it?	Ease of access
How can we improve it?	Some of the menu was a bit difficult to follow. It wasn’t readily apparent where to find my trip information

 

I. Please let us know if you are willing to be included in our list of email references
	Yes

 
 
And we don’t only gather guest satisfaction information from our surveys. TrustPilot is also a great place for us to check in on past guests for feedback. As you can see below, we’re also sure to respond to your reviews as well.






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