A Look Behind the Curtain

08/17/2018
Woman overlooking at Machu Picchu

At Southern Explorations, we like to pull back the curtain every once and awhile to show you how we operate. As we take a look at reviews for some Trips of a Lifetime we also wanted to provide you with a look at the survey we send to guests after they’ve experienced Latin America on our trips.
 
The following example was from an Inca Trail Express trip earlier this year. Here’s how we break it down:
 
Trip: Inca Trail Express 
Passenger: XXXXX
Survey: Southern Explorations Survey 
Received date: 08:26 AM - May 28, 2018 


A. Guide(s)
B. Accommodations (overall impression)
AttitudeExcellent 
OrganizedExcellent 
Clear CommunicatorExcellent 
Attentive to group and individual needsExcellent 
CommentsDarwin was fantastic! He was knowledgeable and taught us much about the Incas, their engineering, the culture, foliage, Peru and much more. He was always helpful and accommodating along with a terrific sense of humor. We all feel that we made a new friend.
CleanlinessExcellent 
ComfortExcellent 
ServiceExcellent 
AtmosphereExcellent 
Were the accommodations what you expected them to be?Yes 
Comments:All hotels and camping accommodations were excellent 
 
C. Meals (included)
D. Guided Tours
How were the meals?Excellent 
Was there enough food?Yes 
Comments:Wow! I was expecting to lose weight due to four days of strenuous hiking. Instead, I suspect I gained weight. The food was amazing
Were excursions well organized?Yes 
Adequacy of time at each location?Yes 
Level of interest of the excursions?High 
Comments:  
 
E. Ground Operations
F. Overall impression of the trip
Cleanliness/comfort of your arrival hotel.Great 
Was the local representative informative and friendly?Yes 
Efficiency of airport transfers?Excellent 
CommentsGuides were always there to meet us and take good care of us 
Did your itinerary meet your expectations?Excellent 
Do you feel that you received good value for your money?Excellent 
Would you recommend the trip to your friends?Yes 
Would you travel with Southern Explorations again?Yes 
If no, please specify why:  
 
G. Pre-Departure Information
H. If you have additional comments for our website’s testimonial page, please let us know here. Thank you!
AccurateExcellent 
InformativeExcellent 
Needs ImprovementNo 
Overall Quality of Trip Consultation and MaterialsExcellent 
Did you find the online trip portal useful?Yes 
Comments 
Did you download the SE App?Yes 
What did you like about it?Ease of access 
How can we improve it?Some of the menu was a bit difficult to follow. It wasn’t readily apparent where to find my trip information
 This trip went beyond our expectations! Southern Explorations did a fantastic job organizing and taking good care of us. This was a trip of a lifetime and Southern Explorations certainly made it special. I should also mention that we were supposed to take this trip eight months earlier, but had to postpone due to personal injury. Southern Explorations was very accommodating, with short notification, in rescheduling. I can’t thank them enough.
 
I. Please let us know if you are willing to be included in our list of email references
 Yes 
 
 
And we don’t only gather guest satisfaction information from our surveys. TrustPilot is also a great place for us to check in on past guests for feedback. As you can see below, we’re also sure to respond to your reviews as well.

Southern Explorations review
Southern Explorations review
Southern Explorations review
Southern Explorations review

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